Where is it?  Where is life’s Pause button? 

Maybe I should skip the blog writing this week.  I have no productive ‘insight’ to impart, no top 5 ways to improve or gain or establish better customer relationships, business practices, or social media strategy.

What I do have is one of those weeks where the gerbil wheel seems fast, furious and suffocating.  Then I see several status bars on Face Book in search of some elusive life pause button.  Clearly fellow gerbil wheel inhabitants cry for help.

What is it that is causing each year to seem shorter and shorter?  Why is it that Christmas turns into the summer beach trip turns into Thanksgiving before you have finished your last load of laundry?  Oh, wait…you NEVER finish the last load of laundry, do you?

Maybe it’s as simple as having school-aged children – maybe this feeling of time slippage is a curse for that particular demographic?  I know it feels incredibly wrong to be booking summer camp options during a snow day in February.  Somehow, ‘knowing’ how those three months are scheduled in the middle of winter makes it feel like it’s time to start the next school year.  Eeek.

At the risk of being accused of an existential fit, where are we all going so quickly?  In part, it feels like life has become one large check-list….  

I have no illusions that this post will be read by many – just the few MarketingSmack or Jack ‘loyalists’ and it’s probably better that way.  Those of you who do spend the five minutes reading my existential dribble words of wisdom are greatly appreciated.  Especially if you have a ‘stop-time’ watch available for purchase.

Those of you who follow my blog and/or my monthly articles on LinkingRaleighNC  know that I am a big, big fan of social media.  All types – I text, instant message, FaceBook, Tweet, LinkIn, blog, comment on blogs AND yes I do a fair amount of it in the horizontal position.  I am one of those that ‘checks in’ if I wake up in the middle of the night – often times finding like-minded insomniacs to IM with on Yahoo or chat with on FaceBook.  My Android gets picked up before even my glasses (a testament to being in my 40s) upon waking to see what happened during the night.

 So, one would think that this week’s AdAge article stating that 10% of the under 25 category will respond to a text during sex wouldn’t phase me.

 Well, I guess I found my line….or at least one of them.  And, it’s not dotted….it’s thick, bold and drawn out in Sharpie-black ink.

 This got me thinking.  When/where else do I believe social media is not welcome? 

 What follows are my pet peeves – an arbitrary list of additional situations or scenarios where I believe a big NO SOCIAL MEDIA sign needs to be posted.

  1. Providing customer service.  This is a big one for me.  Not too long ago I was trying to share my displeasure about a service at my gym – O2 Fitness and the ‘service provider’ continued texting.  I felt unheard, not cared for and angry. 
  2. Operating heavy machinery.  This warning is not just for over the counter medications.  It never fails, it’s the middle of the day and I am driving behind someone who appears drunk – weaving ever so slightly, running over the little white bumps that separate the lanes.  I speed up around to pass them and glance over to discover that they are definitely intoxicated – mesmerized by the little keyboard on their smart phone.
  3. At the dinner table.  So, is this one way too obvious?  If out at a restaurant with someone, you wouldn’t consider staring and gawking at everyone that walks by, right?  Well, then what makes it seem ok to engage in a conversation via text or to push out Twitter updates in-between mouthfuls?
  4. Post two martinis.  Since social media platforms and cell phones don’t come with breathalyzers (a feature that I think should be added to cameras as well) it is probably in our own best interest to stay away from them if inebriated.  In my opinion, no good can come from those posts and once out there they are very hard to take back.
  5. Angry.  It’s bad enough if we say something in anger to someone but when we take the time to have it permanently captured digitally and then give it viral wings, one has to question IQ.  Once you hit ‘send’ or ‘share’ you are committed – for better or worse.  Bite your lip, throw a plate, punch a wall….all ways to express yourself and preserve your reputation – albeit there may be some blood or broken bones involved.

I am sure there are many other situations where participating in social media is not in our best interest or rude to others.  I would love your thoughts and comments.  I invite you to help me build on the list.  If it is robust enough, I’ll re-post the summary.  Just so that I’m clear, I write MarketingSmack alone, sober and not while driving.

I am sure by now most of us have seen the new Nike commercial with Tiger Woods – 30 seconds of Tiger looking somewhat contrite into the camera while his deceased father’s words pipe down from somewhere – heaven? 

Earl’s voice reassuringly speaks to his son; “I want to find out what your thinking was….. I want to find out what your feelings are and did you learn anything”

I don’t know about everyone else but I keep waiting for Tiger to respond – “Yeah, I learned it sucks to get caught!” 

Aside from being tacky, I don’t believe the message – it’s not authentic.  Is this what big bucks with Wieden + Kennedy buys you?  Are they really trying to re-brand Tiger as someone who is sorry for being a philanderer and that somehow has “learned his lesson” and won’t do it again?  Please, do we look that stupid?

I have written about Tiger before – back in December when he posted his “I want privacy” plea on his website.  My contention then was that he would need to re-brand but that he didn’t get to do it in private.  I still believe Tiger needs re-branding.  But in my humble opinion he needs a NEW brand – I don’t want to be asked to believe that a double-digit mistress count was a tiny life hiccup and that he is restored to his family-man golf-deity status.

So, I can trash the new Nike creative ‘til the cows come home but what good is that if I don’t offer up a solution?  What brand would we believe?  I hearken back to a much more believable Nike re-branding of Charles Barkley, “I am not a role model”.  In thirty odd seconds Charles reminds us that he is paid to ‘wreak havoc’ on the basketball court NOT to raise our children.  I respect that brand– it’s authentic, sustainable and powerful.  Nicely done, W+K. 

And, while Nike hasn’t come knocking on my door for creative in the Tiger Woods’ re-branding mission, I will kindly offer up my idea, gratis: Tiger = golf and Nike sells golf balls, right?  So, why not take a fun ‘in your face, Tiger accepts who he is and many wish they could have the talent, fame, money and let’s face it, women he had’ approach.

I suggest to you and Nike, the following:

Maybe this is EXACTLY what keeps Nike from calling, who knows?  At least I get to share my absurd, ballsy thoughts in my MarketingSmack.  More Smack can be found on www.marketingsmack.wordpress.com or visit us at www.summitstrategypartners.com.

Note: This ad creation is a Jack Perez only special – neither approval nor endorsement was received from either Tiger Woods or Nike.  

Can You Camouflage a Tiger?

December 14, 2009

Tiger Woods requests privacy, twice to be exact, in his public ‘apology’ posted on his website on Friday.  Do you get to do that when you’ve spent a good portion of your life vying for public attention?  Having built one of the most, if not the most, visible brands in the world of sports – definitely the world of golf – Tiger Woods has broken his ‘brand promise’ to us and now wants ‘privacy’.

Did Tylenol request ‘privacy’ in 1982 when their household trusted pain reliever killed seven people in Chicago?  

Did Magic ask for us to ‘look the other’ way in 1991 when he admitted to having the HIV virus?

History is very clear as to how each of those entities handled their breach of their brand promise to the world.  What is Tiger going to do?  At the end of the day, the issue isn’t whether or not he was ‘unfaithful’ – we are so used to infidelity it doesn’t really shock us any longer – much less surprise.  What we aren’t ok with is being actively lied to, manipulated or made to feel foolish. 

Tiger Woods and those in his employment have spent countless days and dollars to create an image. Back in 2003, Steinberg, Wood’s agent, told a Wharton audience that representing a star in an individual sport is much like managing a consumer brand. “Coca-Cola, Kodak, Nike – those are three of the largest international brands. Tiger Woods is on a par with them. You can’t walk down a street in Kuala Lumpur or New Zealand and say, ‘Tiger Woods,’ and not get a response.

If that’s so – you can’t have it both ways.

Earlier this year there was fear that Wood’s knee injury would negatively impact the recall factor for his brand empire: Nike, General Motors, American Express, Accenture et al. – laughable today in light of the parade of mistresses.  There is brand fallout.  Late night TV is notorious for wreaking havoc on the weak – exhibited public frailty no matter how insignificant is fodder for the one-liners.  BrandWeek discloses that; “On average, about 6% of viewers recalling a brand mention in a late night show report a negative opinion. In the case of Tiger Woods’ sponsors, the negative shift was 11%.”

I am insulted that Tiger thinks it is ok to ask for privacy.  He doesn’t get to – in my opinion.  Those bright stripes and glossy coat are smeared with …., well this is a g-rated blog, the only way to regain any of that luster is to re-build his personal brand with integrity – not just for his wife and children – but for the millions he betrayed. 

In the meantime, I’ll continue my quest for flamboyant visibility of the MarketingSmack.  Read it at www.marketingsmack.wordpress.com or visit us at www.summitstrategypartners.com.

The Gecko Must Die

March 20, 2009

Which came first, the Caveman or the Gecko?

I used to actually like some of the Geico advertising. I thought it was clever. But now I’m annoyed.

For months, when the first few Caveman ads came out, I would blurt out: “I’ll have the roasht duck with the…mango shalsha” as if I too had Neanderthal jaws.

Yes, I know. I’m linking to Geico and giving them play even as I rant.

The thing is, too much of a good thing truly is bad. Especially with their lizard, Geico is all over the radio, TV, and next to my news articles on the Web.

And now, they torture us with “Somebody’s Watching Me,” that lame 80s song from (who remembers) Rockwell. No. I won’t link to this.

It’s overexposure. It’s untargeted, and it’s annoying.

As you know, Summit does strategic marketing. It’s in our best interest to encourage companies to market. But smartly. Doing the equivalent of hosing consumers down isn’t smart. I say it again. It’s annoying.

So I’d like to propose two ideas: 1) The Gecko must die. And, 2) Companies should target their audiences with one-to-one marketing and reach out to them personally.  Amazon, with its personalization engine, gets this. It recommends to you what it projects you personally would like. Smart.

One-to-one marketing is not just a name on a mailing label or email address. We’re talking about a postcard and/or email message that seems to know you, know your area, and demonstrates this in the copy. Then, it directs you to a Personal URL with your name in it. All wrapped up with a reason to respond.

We’re doing this now with a partner. We’re seeing the response rate jump. And we know who is responding and when. This is smart marketing. Not zipcode blasting.

Why not give it a Marketingsmack! and see if you can hit a home run over the fence? Ask Jack about it.

As for Geico, they should try HULU on the web, where consumers can select the ad, the length and the placement. It’s better than video spamming us with cavemen, lizards, and 80s washout musicians.

(P.S. It’s NCAA Hoops Finals time. Take a break, view the funniest SMACK you’ll see in the tournament, and send this blog to friend.)